ORDERING INFORMATION
To Order by Phone
Call toll free (800) 222-3142, Mon.–Fri. 8:30–5:00 EST.
Our voicemail system will allow you to leave a message after hours and on weekends. When we are back in the office, someone will return your call to answer any questions you have or to take your order.
Promotion Codes and Specials
Throughout the year, we will offer our customers promotional codes as well as specials from time to time. Please note that both types of offers do have expiration dates and we cannot allow for backdating orders to take advantage of either type of offer. We can also not apply promotion codes to previous orders.
Promo codes that are provided are for single use only; generally are usable only by retail customers (not wholesale) unless otherwise indicated; have product exclusions; and cannot be combined with other offers unless explicitly stated otherwise.
Order Changes
PLEASE NOTE: Because we often process orders quickly once received, we are unable to change your address, shipping method, or modify an order that you have already placed. We can, in some cases, cancel your order. For additional information, please contact us.
Delivery
Orders take 1–3 business days (4–7 for orders with engraving) to process and leave our Vermont workshop. If you have a specific deadline, please let us know the desired date. Please order early for holidays and other events.
Shipping
We ship via USPS and UPS which normally takes about 3-7 days for delivery, depending on your location.
For faster delivery, choose an expedited shipping option (2-day or 3-day) during checkout.
View all shipping rates and expedited shipping surcharges >
Sales Tax
Sales tax will be added to orders shipped to Connecticut, Maine, Maryland, Vermont, and Virginia addresses.
Placing Gift Orders
We are happy to ship your gifts directly. The on-line order form has a comments section where your gift message can be included at no charge. Every piece of Danforth Pewter holloware comes in a protective styrofoam pouch and is gift boxed for your recipient. We also enclose a card that gives care instructions and a short biographical sketch. Please fill in the shipping address section of the order form with the gift address.
Items that do not typically come gift-boxed will show an option to add a gift box for a small charge when you are in your shopping cart. You can add a gift message to any item, even if you don't purchase a gift box, for no charge.